Terms & Conditions
GENERAL TERMS AND CONDITIONS OF BUSINESS OF Consyder L.L.C-FZ with registered office at Business Center 1, M Floor, Nadd Al Shiba - Dubai (UAE).
Version 15.08.2022
1. SCOPE OF APPLICATION
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") shall apply between Consyder L.L.C-FZ - with its registered office in Business Center 1, M Floor, Nadd Al Shiba - Dubai (UAE), (hereinafter referred to as " Consyder L.L.C-FZ "), and the customers of Consyder L.L.C-FZ - among others subscribers of the Consyder Platform, and clients of all other services provided by Consyder L.L.C-FZ - (hereinafter referred to as "Customers"). They regulate the rights and obligations of Consyder L.L.C-FZ and its customers in connection with all services provided.
1.2 Any terms and conditions of the Customer that conflict with these GTC shall require the express written confirmation of Consyder L.L.C-FZ in order to be valid.
1.3 Consyder L.L.C-FZ may amend or supplement these GTC at any time.
The latest version shall be published on the Internet at www.consyder.at.
1.4 In case of invalidity or incompleteness of a clause of these GTC, all other provisions or the contract as a whole shall remain effective. In place of the invalid or incomplete clause, the statutory provisions or what was intended by the contracting parties in agreement shall apply.
2. CONTENT OF THE CONTRACT
2.1 On the Consyder Platform information about the topics, financial market, economy and politics will be published continuously, in indefinite periods.
2.2 In addition, Consyder L.L.C-FZ offers its customers conference calls, webinars, analyses, data and consultations on a voluntary basis. Especially Stock Analyses, Trend Analyses, Market Analyses, Asset Analyses and Market Reports. By participating in a conference call or webinar / event of Consyder L.L.C-FZ, the customers accept the full applicability of these GTC (in particular also the following section 2.3 et seq.) also with regard to the information and content provided by Consyder L.L.C-FZ on the occasion of these events.
2.3 The Platform of Consyder L.L.C-FZ is an independent information service. Consyder L.L.C-FZ provides its customers with the information sent in the channel. The information is partly also published on third party sites like, Tradingview, Gurufocus and Seekingalpha. There is no claim to specific content or a specific scope of the transmitted information or virtual content.
2.4 All information provided by Consyder L.L.C-FZ is based on sources that Consyder L.L.C-FZ and its authors consider trustworthy and reputable. All recommendations (on the platform, in any analyses and/or at events and/or during consultations) only reflect the personal opinion and thoughts of the authors or Consyder L.L.C-FZ and do not constitute legal advice to the customers. All information provided to the customer, such as reports, analyses, strategies, trends, portfolios, forecasts and valuations are not solicitations to buy or sell securities, but serve purely informational purposes. They also do not represent any assurance with regard to the further price development of securities. The authors or Consyder L.L.C-FZ base their recommendations on sources (if available) that they consider reliable at the time of preparing the published content. However, Consyder L.L.C-FZ is not liable for the timeliness, accuracy, adequacy and completeness of the information it provides. In particular, the Consyder Platform is a general information product and not tailored to the individual needs of the individual customer. This also applies to any supplementary correspondence between Consyder L.L.C-FZ and the customer in connection with the subscription to the Consyder Platform or the use of the information provided by Consyder L.L.C-FZ on its websites and third-party programs, as well as to events held. In particular, the information provided by Consyder L.L.C-FZ does not replace the customer's own research, as well as the customer's own responsible decision. Any decision to transact or not to transact a transaction is made solely by the customer on his own responsibility. Consyder L.L.C-FZ recommends its customers to consult their own tax or legal advisor if necessary.
2.5 The information provided by Consyder L.L.C-FZ is solely for the personal information of the customer. The content of the Consyder Platform or any conference call or webinar / event is not intended for publication or disclosure to third parties (see section 6.2 below).
3. Payment and cancellation of service
3.1 By ordering any subscription on www.consyder.com or www.platform.consyder.com (including a free trial period) you confirm that you have read and accepted our Terms of Use and you authorize Consyder to automatically charge your bank card or PayPal account according to the billing period manually selected by you.
3.2 Each user can try any paid plan for 7 days (1 week) free of charge. If the trial is not cancelled before its expiration date, it automatically converts to a monthly or annual paid plan depending on user’s choice. There are no refunds for monthly plans, even if the subscription is canceled on the same day as the autoconversion payment has gone through. Refunds are available only after an automatic deduction for annual payments (i.e. after trial and after renewal) within 14 calendar days after the payment was made. Please note that users who filed a chargeback/dispute request or a claim are not eligible for a refund.
3.3 The service is billed in advance on a monthly or annual. There will be no refunds or credits for partial months of service, or refunds for months unused with an open user account. If auto renewal fails for an annual plan you will automatically be switched to a monthly plan.
3.4 All billing is recurring, which means you will continue to get billed until you cancel your subscription. You are solely responsible for properly canceling your Consyder subscription. An email request for your subscription to be cancelled is not considered cancellation. You may cancel your subscription at any time by visiting cancelation section of your Profile Settings page.
3.5 If you cancel the service before the end of your current paid up period, your subscription will remain active until the next due date. After the due date, if no payment received, your subscription will be stopped.
3.6 We do not offer refunds for initial payments. If you order the service for the first time, please make sure that the order is correct before the payment is made.
3.7 We do not offer refunds for recurring monthly payments. If you have been billed for automatic monthly renewal of the Service, you can cancel the subscription to avoid billing for next months.
3.8 We do not offer refunds for upgrades to a more expensive plan or a longer billing cycle. Remaining days are converted into an equivalent value of days on the new subscription.
3.9 We offer refunds for recurring annual on demand. If you have been billed for automatic annual of the service, you have 14 calendar days (after the payment was made) to contact our support team. If you don't do this, Consyder assumes that renewal of the service is expected and the payment will not be refunded.
3.10 Refunds are available only after an automatic deduction for annual payments (i.e. after trial and after renewal) within 14 calendar days after the payment was made.
4. PRICES, SHIPPING COSTS AND TERMS OF PAYMENT
4.1 The prices published on the website of Consyder L.L.C-FZ at the time of the order process shall apply. The published prices include the legal value added tax from Dubai.
4.2 Consyder L.L.C-FZ reserves the right to change prices. However, already existing subscriptions shall not be affected by these changes for their remaining contract term. In this case, price changes shall only become effective upon renewal of the subscription.
4.3 Consyder L.L.C-FZ delivers exclusively against prepayment (e.g. by credit card, prior bank transfer) of the subscription price / ticket price / price of goods valid in the order process.
4.4 Discounts - so-called voucher codes - are valid for the 1st billing cycle. Example: A monthly subscription is concluded, the discount is taken into account in the first month (1st billing cycle). From the following month or early renewal (2nd billing cycle), the full price is due. For annual subscriptions, the 2nd billing cycle starts after one year or in case of early renewal.
5. SERVICE DISRUPTIONS AND LIABILITY
5.1 If the offer of Consyder L.L.C-FZ cannot be provided to the customer or can only be provided to a limited extent for reasons of force majeure or other circumstances for which Consyder L.L.C-FZ is not responsible or due to technical disruption of the internet-based communication, Consyder L.L.C-FZ shall not be liable for the failure of the information as well as any damages resulting therefrom. Technical or server-specific problems are not within the sphere of influence of Consyder L.L.C-FZ. However, Consyder L.L.C-FZ will try in the interest of its customers to encourage the operating company of the respective web server to find a quick solution.
5.2 All information and/or virtual contents provided by Consyder L.L.C-FZ are without guarantee. In particular, no liability can be assumed for the accuracy, completeness and timeliness of the information and/or virtual content.
5.3 The liability of Consyder L.L.C-FZ towards the customer is limited to gross negligence and intentional behavior. Consyder L.L.C-FZ shall not be liable for any damages incurred by the customer as a result of (investment) decisions made on his own responsibility. The service of Consyder L.L.C-FZ does not consist in advising the customer, but is limited exclusively to the provision of information according to the scope described in section 2 of these GTC.
5.4 Links, hyperlinks or web addresses leading from the contents of Consyder L.L.C-FZ to one or more other websites independent of Consyder L.L.C-FZ serve exclusively for the information of the customer. In particular, Consyder L.L.C-FZ does not give any assurances in connection with websites independent of Consyder L.L.C-FZ and disclaims any liability in connection with such websites. Links or references to such websites do not imply that Consyder L.L.C-FZ approves the content or the use of such websites.
5.5 The customer acknowledges that the speakers (speakers for events / seminars / workshops etc.) announced in the sales documents or otherwise are not an enforceable claim of the customer. Consyder L.L.C-FZ strives to ensure that all announced speakers actually appear at the event. If, however, in exceptional cases, an announced speaker cannot make his appearance, Consyder L.L.C-FZ will provide an appropriate substitute (as far as time permits). The replacement or cancellation of a speaker does not entitle the customer to any reduction, cancellation, withdrawal or compensation.
5.5 The customer acknowledges that the speakers announced in the sales documents or otherwise (speakers for events / seminars / workshops etc.) are not an enforceable claim of the customer. Consyder L.L.C-FZ strives to ensure that all announced speakers actually appear at the event. If, however, in exceptional cases, an announced speaker cannot make his appearance, Consyder L.L.C-FZ will provide an appropriate substitute (as far as time permits). The replacement or cancellation of a speaker does not entitle the customer to any reduction, cancellation, withdrawal or compensation.
5.6 If, after prior notice, content that is to be published at a certain time is not published on time or not published at all, the customer shall have no liability claim.
6. RIGHT OF USE OF THE CUSTOMER / COPYRIGHT
6.1 The customer receives a private right of use for the information provided by Consyder L.L.C-FZ. This right of use is against payment and limited to the subscription period. The information provided by Consyder L.L.C-FZ may be used by the customer exclusively for private purposes. It is not permitted to make video recordings / pictures at events.
6.2 All contents of the Consyder Channel as well as the information provided on the website or on the occasion of an event (especially conference calls and webinars) are the sole intellectual property of Consyder L.L.C-FZ or the authors working for Consyder L.L.C-FZ and are protected by copyright. The information provided by Consyder L.L.C-FZ may not be duplicated, edited or transferred, either in whole or in part, without authorization. The customer is also not authorized to grant third parties exploitation rights to the virtual contents or their parts. The prior written consent of Consyder L.L.C-FZ remains reserved. In any case, copyright notices of Consyder L.L.C-FZ may not be changed or removed.
6.3 At events of Consyder L.L.C-FZ, video recordings and pictures shall be made and used for marketing purposes. Customers will be informed about recordings by signage / notices.
6.4 Recordings of lectures or entire events can be made available by Consyder L.L.C-FZ against payment or free of charge. In principle, the customer has no right to view the recordings.
7. DATA AND PRIVACY PROTECTION
7.1 The customer is obliged to provide all information necessary for a subscription / ticket purchase truthfully and completely. Changes must be communicated to Consyder L.L.C-FZ immediately in text form (letter or e-mail).
7.2 The customer is obligated to keep all passwords and data received strictly secret and to protect them from misuse, loss and access by unauthorized third parties. The customer is responsible for a sufficiently secure password. If the customer violates these obligations, he is exclusively liable for it. Consyder L.L.C-FZ shall be exempt from any liability in this respect.
7.3 Unless otherwise agreed, the customer is obliged to back up the received data himself. In case of data loss, Consyder L.L.C-FZ may make the lost data available to the customer again, but shall not be obliged to do so.
7.4 The privacy policy of Consyder L.L.C-FZ shall apply.
8. PLACE OF JURISDICTION AND APPLICABLE LAW
8.1 Exclusive place of jurisdiction - as far as legally permissible - is the respective statutory seat of Consyder L.L.C-FZ.